G3 TalkIP Frequently Asked Questions

What is TalkIP?

TalkIP is a service that uses your high speed internet connection as a phone line. It works similar to your local phone service but is not restricted by physical locations or geographical boundaries. Your TalkIP phone line is fully featured with caller id number, call waiting, call forward, speed dialing and more. See list of features.

How does TalkIP work?

G3 will provide you with a telephone adapter that will convert your high speed internet signal to voice. We have two adapters, depending on how you plan on using the service (see selection of adapters). You connect a standard phone to the telephone adapter and you can start saving money.

What kind of internet connection do I need for TalkIP?

TalkIP will only work with high speed internet connections, including DSL, DSL lite, and cable modem. TalkIP will not work with dial up internet connections.

Who is TalkIP ideal for?

• Cost-effective second phone line
• Home offices
• People who have family or business in other parts of Canada or the world
• People looking to reduce or eliminate their long distance charges

How is TalkIP different from my regular landline phone service?

• 911 Service - basic 911 service is offered to TalkIP customers; however there are differences compared to 911 service from your local phone company.
• Collect call and operator services are currently not available to TalkIP customers.
• Service Outage - TalkIP customers can have service outages due to problems with their Internet Service Provider (ISP's), power failure in their area, suspension of account due to billing and payment issues, and intermittent network failure. If there is a service outage, such outage will affect all services including 911 service.

What Canadian cities do you provide local phone numbers for?

We provide phone numbers in the following cities: Calgary, Edmonton, Hamilton, Kitchener, London, Montreal, Ottawa, Toronto and Vancouver.

What calling features are included with the TalkIP phone service?

• Voicemail
• Caller ID Number
• Call Waiting
• Call Return
• Call Forward
• Speed Dialing
• Automatic Call Back

See all included TalkIP Call Features.

Do I need to turn my computer on to use my TalkIP phone?

Your internet connection must be working, but you do not need to have your computer on to use your TalkIP phone.

Can I use my computer and internet, and talk on my phone at the same time?

Yes, you can surf the internet and talk at the same time.

Can I use this service if I am not in Canada, or if I am traveling?

Absolutely. The advantage of TalkIP is your phone line can travel with you. You can connect it to a high speed internet connection anywhere in the world. Please note if you are traveling to countries with 220V power - you will need an adapter to plug your unit in. Depending on which Telephone Adapter you have, you may have to re-configure your Telephone Adapter to the local ISP.

How is the quality of the phone service?

The quality of the service is very good. Certain factors such as network congestion and internet bandwidth may effect the quality intermittently.

Can I have more than one phone line?

Yes, you can have multiple phone lines for TalkIP. Call our customer service and we will set this up for you.

How do I use the 911 service?

Simply dial 911 and will be transferred to an operator. However, there are differences in the 911 service provided through the TalkIP service and your local phone company. TalkIP Basic 911 service is only available in the local exchange that you have prescribed for or your municipal address (if different). Should you move your TalkIP service outside of your municipal address, 911 service will not operate properly or may not be able to help you.

911 Service Limitations:

1. There are limitations to 911 with your TalkIP service compared to regular Telephone Service. Please read the Terms and Conditions, log on to our website www.g3telecom.com, or call our customer service.
2. By using the TalkIP service, you acknowledge the Terms and Conditions of service and these limitations.
3. It is your responsibility to ensure we have your correct municipal address. If you move or change your municipal address, please update your address by logging into your account on our website www.g3telecom.com or by calling our customer service.

What are the long distance options for TalkIP?

With your TalkIP Home Phone, you can avail of G3's unbeatable low long distance rates 24 hours a day, seven days a week through our monthly long distance plan.

Similarly, you can also take advantage of our unlimited long distance plans*:

• Unlimited North America Plan - Unlimited local and North America calls for a flat fee of $19.95 per month
• Unlimited World Plan - Unlimited local calling, calls to North America, and over 40 countries for a flat fee of $29.95 per month
• Unlimited India Plan - Unlimited local calling and calls to India for a flat fee of $29.95 per month

You also have the option to add a bundle to your Full-Feature Plan and pay only 1¢ per minute for your long distance calls:

• 500 Minutes to North America - pay only a flat fee of $4.95 per month
• 1,000 Minutes to North America - pay only a flat fee of $9.95 per month
• 1,500 Minutes to North America plus over 40 countries - pay only a flat fee of $14.95 per month

*TalkIP unlimited plans are intended solely for normal residential and non-commercial use.

What is your Monthly Long Distance Plan?

Our Monthly Plan is available to our TalkIP (Voice over IP) customers. For our monthly long distance plan, we charge you after you have used the service. We will assign you a credit limit for your long distance calls - usually $20 to start and will charge you when that limit is reached. The rates are the same as the prepaid plan and there are no additional fees or charges.

What are the payment options for the Monthly Long Distance Plan?

You will pay for your long distance charges with the same payment option you are using to pay for your TalkIP plan - either by credit card or pre-authorized cheque payment.

How will I get my bill?

Whenever we charge your account, your receipt will be sent to you by e-mail.

Can I be charged more than once a month?

Yes, your account will be charged whenever it reaches its credit limit.

Can I increase my credit limit?

Yes, please call our customer service and we will set this up for you.

How do I dial my calls?

To call Canada, USA and the Caribbean:
Dial 1 + Area Code + Phone Number

To call other countries:
Dial 011 + Country Code + Area Code + Phone Number

I am not getting a dial tone when I set up my TalkIP telephone adapter. What do I do?

See our troubelshooting guide. If you are still having problems, please call our customer service and ask for technical help.