G3 Customer Help and Support

Welcome to G3 Telecom's Customer Support Centre!
Here you can find answers to the most common questions encountered using our services, and guides to troubleshooting some tougher problems.

Long Distance

  1. See answers to frequently asked questions about our long distance service.
  2. Learn about our different long distance plans.
  3. Find out the different easy ways to add money (recharge) to your account.

    You may choose any method from the following four (4) options:

    Option 1 You can recharge online.
    Simply log on to your account and process a payment.
    Option 2 Use our Automated Telephone Recharge System.
    Call our customer service at 416-499-2121 or 1-888-556-5849 and follow the instructions.
    Option 3 Call our Customer Service.
    Talk to a customer service representative at 416-499-2121 or 1-888-556-5849, available 24 hours a day, seven days a week.
    Option 4 Sign up for Auto Recharge.
    Call our customer service at 416-499-2121 or 1-888-556-5849 to sign up. It's so easy and convenient!

    Options (1) and (2) can be used 24 hours a day if you have a credit card on file with G3 Telecom.

  4. Learn more about Auto Recharge.

    Auto Charge is an option that automatically recharges your account (for an approved amount of money) once it is at $5 or lower. With Auto Recharge, you don't have to phone us or go on the website to keep adding funds to your account.

    To set up your account for Auto Recharge, please call our customer service at 416-499-2121 or 1-888-556-5849.

  5. See our current promotions and save even more.
 
 

TalkIP Home Phone

  1. See answers to frequently asked questions about our TalkIP home phone service.
  2. See our easy-to-follow TalkIP troubleshooting tips.
  3. Learn how to install TalkIP.
 
 
Contact a customer support professional by email, online chat, or phone.

Email

custserv@g3telecom.com

Phone / Fax

Toronto: (416) 499-2121
Vancouver: (604) 484-5923
Toll Free: 1-888-556-5849

Fax: (416) 492-8135