G3 Long Distance Frequently Asked Questions

How do I use G3's Long Distance Service?

G3's long distance service is a dial-in service. What this means is you don't have to switch your existing long distance carrier. We set up a primary phone number and up to two (2) secondary phone numbers from which you will have access to our service. You then dial our access number followed by the long distance number you wish to call. There are NO PIN numbers required to dial.

You can program the access number as a speed dial in your phone, so it is easy to dial. From outside the phone numbers you set up with G3 Telecom, we will provide a calling card for you to use.

G3 offers two (2) long distance plans that are specially tailored to your needs:

• Access Dial Plan - Regular Prepaid
• Access Dial Plan - Prepaid Auto

With our prepaid service called Access Dial, you can choose between our Regular Prepaid and Prepaid Auto plans. We will give you an access number from your city and set up the phone numbers you wish to register with G3. There are no PIN numbers to enter!

Which cities is your program available in?

The advertised rates are available in the Continental United States. The advertised rates are based on dialing the local access number, available from most major cities in the United States - look up G3 Local Access number in your city.

You can also use our service by dialing a toll free number from anywhere in the continental United Sates - an additional 1.5¢ per minute will be added to the advertised rates. For service from Canada - click here.

What currency are your rates advertised in?

Our advertised rates are in U.S. currency. For Canadian customers, please go to our G3 Telecom Canadian website.

*A higher rate may apply for cell phones and special country code terminations.

Can I use your service for my business?

Absolutely. Unlike other long distance companies, we do not charge higher rates for business customers. You will get the same low rates for home or business.

Can I use your services from my cell phone?

Yes, you can use our services from your cell phone. You will still be charged your usual air time and any roaming charges (if outside your regular coverage area) by your service provider. Our plan is great for cell phone use because you avoid paying the high long distance charges that most cell providers charge. If you plan on using it often - you can program the access number as a speed dial in your cell phone.

How do I place a long distance call with my cell phone?

If you use a smartphone, consider using the G3 SmartDialer. This free mobile application allows you to make low rate long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs. Click here to learn more about the G3 SmartDialer.

Can I use your services from a public payphone?

Yes. By using our toll-free number, you may use G3 on a public payphone. An applicable surcharge will apply.

What is the minute increments you charge?

All calls are charged by the minute. For example, if your call lasts for 6 minutes and 30 seconds, it will then be billed at 7 minutes.

Do you provide a Calling Card?

Yes we do. If you would like to use the service from outside your home, ask our customer service representative. You will receive a calling card in the mail within two weeks of your order.

How do I see my call details on the website?

Log into your account and choose - See My Account Statement with Call Details.

How do I get my FREE G3 MINUTE cards?

Your FREE G3 minute cards will be sent to you by email ONLY. Please provide an email address to us if you have to ensure you receive your G3 Free minutes card.

Are there any hidden fees?

There are no hidden charges like monthly fees, minimum call lengths, connection charges, etc.

What are special country code terminations?

Special country code terminations are international toll numbers assigned to certain institutions in different destinations such as government institutions, banks, hospitals, universities, army bases, etc. A higher rate may apply to any of these destinations. Call 1-888-315-3050 to learn more about special country code terminations.

What are your office hours?

Customer service is available 24 hours a day, seven days a week to assist you. Call 1-888-315-3050.

What are the legal terms and conditions of G3 Telecom service?

Click here to see the legal terms and conditions of G3 Telecom long distance service.

How do I use G3's Access Dial service?

G3's Access Dial is a dial-in service. What this means is you don't have to switch your existing long distance carrier. We set up a primary phone number and up to two (2) secondary phone numbers from which you will have access to our service. You then dial our seven-digit access numbers (from your city), followed by the long distance number you wish to call. There are NO PIN numbers required to dial.

You can program the access number as a speed dial in your phone, so it is easy to use. From outside the phone numbers you set up with G3 Telecom, we will provide a calling card for you to use.

How does your Prepaid plan work?

You simply add a minimum of $5 to your account to start using the service. You will hear the balance of the funds available on your account every time your use the service. After your funds are used up, you will have to add additional funds. Your balance remains on you account until it is used up and you can request a refund of the balance remaining anytime.

There are no monthly fees or minimums charged to your account. You will hear a one-minute warning when your funds are low and will be disconnected. You can also sign up for Auto-Recharge Service to automatically add funds to your account when your balance becomes low.

How do I dial using your service?

First, dial the access number in your city or the toll-free number. Then, dial your long distance phone number with all area codes.

USA, Canada and the Caribbean: Dial 1 + area code + phone number + #

Other International Countries: Dial 011 + country code + phone number + #

Tip: Entering the # sign after you enter your phone number helps you connect faster. To make another call, don't hang up - simply enter ## and wait for the voice prompt.

To see list of access numbers, log on to your account, and click on My Access Dial Long Distance Choices. When the new page loads up, click on the Dialing Instructions & Access Phone Numbers link.

Surcharge will be applied when dialing a toll-free number.

How do I set up my account?

Simply fill out our application form, either online or call our customer service at 1-888-315-3050.

How do I set up online access to my account?

From our website, go to the Customer Login page, and click on Activate Online Access. Then enter the information requested and create your User ID and Password.

When you activate online access to your account, you can:

• Add funds to your account
• See your call details
• See your account history - Payments, referrals, Free G3 Minutes, etc.
• Manage your speed dial list

How do I recharge or add money to my G3 account?

You may choose any method from the following four (4) options:

Options (1) and (2) can be used 24 hours a day if you have a credit card on file with G3 Telecom.

What is Auto Recharge and how can I apply for it?

Auto Charge is an option that automatically recharges your account (for an approved amount of money) once it is at $5 or lower. With Auto Recharge, you don't have to phone us or go on the website to keep adding funds to your account. Our system will automatically add money to your account when your balance is low.

Using Auto Recharge lets you enjoy our Prepaid Auto Rates - these are our lowest rates to call all destinations. Auto Recharge is faster, it's more convenient, and you get to save even more.

To set up your account for Auto Recharge, please call our customer service at 1-888-315-3050.

What are the payment options available for Prepaid Plan?

You can either pay by Visa or MasterCard.

Do I get a bill at the end of the month?

You can view your account balance and call details on our website. This is updated on a daily basis so you will have up-to-date information on your account. Since our service is prepaid, there is no billing. You can view your statement and account balances and information online through our website 24 hours a day.

Are there any monthly fees or minimums?

There are absolutely no monthly fees or minimums that are charged to you. You only pay for the minutes you use.

How does the speed dial feature work?

You can set up to 10 numbers on you speed dial list. This can be done by logging into your account and choosing "Manage my Speed Dial List," or by calling our customer service.

Once your speed dial numbers are set up, you simply dial our access number and enter the speed dial position (1 to 10) plus the # key. That's it! No more dialing long numbers!

How to Use The Speed Dial Feature:

a) Program Speed Dial Numbers

Enter phone numbers as you would dial the number and choose your description.

• For USA, Canada and the Caribbean enter: 1 + area code + phone number
• For International Countries enter: 011 + country code + area code + phone number
  
  (Make sure you do not enter any + sign or spaces in between the numbers)

b) Dialing with Speed Dial Feature

1. Dial Access Number
2. Enter Speed Dial Position (1 to 10) + #

After I enter my long distance number with your service there is a long delay before I am connected.

Just press the # key after you dial the number and your connection will be a lot faster.

What is your Prepaid Auto plan?

The Prepaid Auto plan is similar to the Prepaid plan but requires the following:

• You have to be registered for the Auto-Recharge feature
• Lower rates to call all destinations
• You have to pay by credit card and have an e-mail registered with us

What is Auto-Recharge?

Auto Recharge is a service provided to our customers that allows us to automatically recharge your account, once your account is at $5 or lower, for an approved amount of money. With Auto Recharge, the advantage is you don't have to phone us or go on the website to keep adding funds to your account. Our system will automatically add money to your account when your balance is low.

Using Auto Recharge lets you enjoy our Prepaid Auto Rates - these are our lowest rates to call all destinations. Auto Recharge is faster, it's more convenient, and you get to save even more.

To set up your account for Auto Recharge, please call our customer service at 1-888-315-3050, or through our website.

What are the payment options for the Prepaid Auto Plan?

You can pay for the Prepaid Auto Plan either by Visa or MasterCard.

How will I get my bill?

Whenever we charge your account, your receipt will be sent to you by email.

What is your Prepaid Auto India Special Plan?

The Prepaid Auto India Special plan lets you enjoy our lowest rate of only 1.9¢ to India:

• Free 120 minutes to call India when you sign-up
• You have to be registered for the Auto-Recharge feature
• Only $10 to recharge
• 90-day expiry
• Service fee of $2.99 applies per recharge

What are your different unlimited long distance plans?

Our unlimited long distance plans are available to either existing or new G3 customers. You can add an unlimited plan on to your existing Access Dial plan, or you can simply enrol in any of our unlimited plans if you only wish to call the USA, Canada or over 40 countries. With G3's unlimited plans, you can talk as much as you want without worrying about your minutes.

• $19.95 a month - unlimited minutes within the USA and Canada
• $29.95 a month - unlimited minutes within the USA, Canada and to over 40 countries

How will I be billed if I get an unlimited long distance plan?

On your first month, we will charge prorated (i.e. 10, 15, etc. days) depending on your start date. Then, your regular billing will start at the beginning of each month.

• $19.95 a month - unlimited minutes within Canada and USA
• $29.95 a month - unlimited minutes within Canada and USA and to over 40 countries

Unlimited plans are only available on a single phone number, and are intended solely for normal residential and non-commercial use. Calling cards and PINs are not offered for unlimited long distance plans.

What if I would like to call other countries not included in your unlimited plans?

If you are an existing Access Dial (Regular Prepaid / Prepiad Auto) customer and would like to call other countries not included in your unlimited plan, our regular long distance rates according to your present plan will apply.

If you are not enrolled in any of our Access Dial plans, you can sign up for a minimum of $5 to your account to call other countries not included in your unlimited plan. When you sign up, you also get our Promo Rates for the first 30 days and then our low rates based on the plan you choose. Our Promos Rates are offered so you can test our service and see for yourself the quality and reliability of G3's long distance service.

What are your One Rate long distance bundles and how do they work?

Our One Rate long distance bundles are available to either existing or new G3 customers. You can add a bundle on to your existing Access Dial plan, or you can simply enrol in any of our One Rate bundles if you only wish to call the USA, Canada or over 40 countries. With One Rate Bundles, you can save up to 66% on your long distance calling within the USA, Canada and over 40 countries!

How will I be billed if I get a One Rate Bundle?

On your first month, we will charge prorated (i.e. 10, 15, etc. days) depending on your start date. Then, your regular billing will start at the beginning of each month.

• $4.95 a month - 500 minutes within the USA and Canada
• $9.95 a month - 1000 minutes within the USA and Canada
• $14.95 a month - 1500 minutes within the USA, Canada and to over 40 countries

Any minutes used in excess of your bundle's allotted minutes per month will be charged at the regular rate.

What if I would like to call other countries not included in your One Rate Bundles?

If you are an existing Access Dial (Regular Prepaid / Prepiad Auto) customer and would like to call other countries not included in your One Rate Bundle, our regular long distance rates according to your present plan will apply.

If you are not enrolled in any of our Access Dial plans, you can sign up for a minimum of $5 to your account to call other countries not included in your One Rate Bundle. When you sign up, you also get our Promo Rates for the first 30 days and then our low rates based on the plan you choose. Our Promos Rates are offered so you can test our service and see for yourself the quality and reliability of G3's long distance service.

What is the G3 SmartDialer and how does it work?

The G3 SmartDialer is a free mobile application that you can download to your smartphone. It allows you to make low rate long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs. With just a click, the application dials your long distance number and launches the G3 service, where your call will then be routed to the G3 Network and allow you to save on expensive long distance charges from your cellular provider.

How do I download the SmartDialer application?

There are three easy ways you can download the G3 SmartDialer:

• From our G3 Telecom website: Download the application
• For iPhone users: iTunes
  For BlackBerry users: BlackBerry App World
• From our G3 mobile site: http://m.g3telecom.com

Once you have downloaded the application to your device, click on the G3 SmartDialer icon on your mobile to launch it. If this is your first time using the application, a screen will appear prompting you to update your profile. Click on 'Update Profile'. You may now start using the service.

If you do not have an existing account with G3, you will be prompted to sign up and create an account, or try the free DEMO version.

Who is the SmartDialer ideal for?

The SmartDialer is perfect for everyone who calls long distance from their smartphone. The application makes it very easy and convenient to make long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs. You can save on expensive long distance charges from your cellular provider with G3 Telecom's low long distance rates.

• No contracts required
• Same low long distance rates 24/7
• No hidden fees

How is the SmartDialer different from the way I normally call long distance on my cell phone?

The G3 SmartDialer saves you the hassle of having to dial access numbers, PINs. With just a click, you can select a destination number directly from your contact list, address book, phone screen or email view. It's that simple.

How do I place a long distance call with my cell phone?

You simply have to use your assigned PIN number or register your cell phone number with G3 Telecom to start using it to call long distance. You can phone our customer service at 1-888-315-3050 and we will set it up for you.

How to place a long distance call with no speed dial setup:

1. Dial the G3 Local Access Number or toll-free number and PRESS SEND ONCE.
2. Listen to the voice prompt and enter your PIN #, if required.
3. When prompted, enter the long distance number you wish to call followed by the # sign. DO NOT PRESS SEND AGAIN.

How to place a long distance call using speed dial:

1. Dial the G3 Access Number and PRESS SEND ONCE.
2. Listen to the voice prompt and enter the speed dial position (1 to 10) plus the # key. DO NOT PRESS SEND AGAIN.

*Please choose and dial a LOCAL access number from your cell phone. You may incur long distance charges from your cell phone service provider if you dial an access number that is not local. Your usual air time and local charges from your service provider still apply.

Do I have to press the SEND KEY again after I dial the long distance number I wish to call?

No, you don't have to. After dialing the G3 Access Number, press the SEND key only once. When you hear the voice prompt, dial the long distance number you wish to call. DO NOT PRESS THE SEND KEY AGAIN.

Do your rates differ when using a landline versus a cell phone for long distance?

No, with G3 Telecom you can enjoy the SAME LOW long distance rates when using your cell phone or home phone, 24 hours a day, 7 days a week!

*When using your cell phone, you will still be charged your usual air time and any applicable roaming charges by your cell phone service provider.

How does the speed dial feature for my cell phone work?

You can set up to 10 numbers on you speed dial list. This can be done by logging into your account and choosing "Manage my Speed Dial List" or by calling our customer service.

Once your speed dial numbers are set up you simply dial our access number and enter the speed dial position (1 to 10) plus the # key. That's it! No more dialing long numbers!

How to Use The Speed Dial Feature:

a) Program Speed Dial Numbers

• For USA, Canada and the Caribbean enter: 1 + area code + phone number
• For International Countries enter: 011 + country code + area code + phone number
  
  (Make sure you do not enter any + sign or spaces in between the numbers)

b) Dialing with Speed Dial Feature:

1. Dial Access Number
2. Enter Speed Dial Position (1 to 10) + #

Is it safe to use my credit card on your website?

Yes, it is perfectly safe. Our website is a secure site as we employ the latest encryption technology.

Furthermore, we have met the latest and strictest Payment Card Industry compliance programs to keep your information secure. Click on the logo below to see Certificate of Compliance.

What is G3 Family Ties Program?

• Unlimited calling to a local number in the Philippines
• Local phone line provided in the Philippines
• Fixed monthly rate
• No hidden charges
• Not VoIP

How does it work?

Subscription to G3 Family Ties will be paid by the subscriber abroad. The chosen beneficiary in the Philippines will be provided with a bayanWIRELESS or bayanPHONE landline, depending on the beneficiary's area of residence.The subscriber abroad will be given an assigned number, which will allow unlimited calls to their chosen beneficiary in the Philippines.

Who can subscribe to the G3 Family Ties Program?

Filipinos in Canada with relatives, friends or business in the Philippines residing within the Bayan network (bayanWIRELESS, bayanPHONE areas) may subscribe to G3 Family Ties.

How do I subscribe? What are the application requirements?

Submit a duly accomplished G3 Family Ties application form, with credit card information (VISA/MC). G3 will verify credit information. Once approved, G3 Family Ties will process the application and conduct site evaluation where the bayanWIRELESS/bayanPHONE will be provisioned. If it is not feasible or location is not within G3 Family Ties's area, payment will be refunded.

Customers may also send application inquiries at custserv@g3telecom.com.

What are the available subscription packages for G3 Family Ties? How much are the monthly fees, call rates, and other charges?

Depending on the network coverage and available service, the customer may choose a bayanWIRELESS landline or bayanPHONE (fixed landline) for the chosen beneficiary in the Philippines.

What are the different payment options available?

• Call Customer Service at 1-888-315-3050 and provide credit card information.
• Pay online - log on to www.g3telecom.com and pay by credit card (Visa, MasterCard).

What are the benefits/advantages of subscribing to G3 Family Ties?

Key Advantages of Subscribing to G3 Family Ties:

For the subscriber abroad:

• Unlimited calling to the enrolled number in the Philippines 24/7
• Call from existing mobile or landline
• Fixed monthly rate
• No hidden charges
• No internet service needed
• Cheaper than regular IDD calls
• Call your loved ones even if they are on the go
• Because this is not a VoIP connection, you are assured of fast and clear connection every time you call

For the beneficiary in the Philippines:

• Absolutely no subscription cost (subscriber abroad will pay the monthly dues)
• Enjoy the convenience of having a wireless landline
• Line is pre-activated
• Stay connected even if you're on the go
• With built-in features like caller ID, call waiting, etc.
• UNLIMITED calling to bayanWIRELESS/bayanPHONE landline numbers nationwide
• Enjoy UNLIMITED local and NDD calls to any phone provider i.e. PLDT, Digitel etc.
• Text Messages:
  • 6 International per month
  • 90 to other networks; i.e. Globe, Smart
  • Unlimited to bayantel network
• Provides mobility that allows subscribers to roam in a local zone and make unlimited local calls at NO extra cost
• Capable of sending and receiving SMS to and from other fixed and GSM carriers

Can I use my mobile phone or any phone I want?

Yes, any mobile phone in the USA or Canada may be registered into G3 Family Ties.

How do I call my beneficiary in the Philippines?

You will just have to dial your assigned number and your call will be automatically forwarded to your beneficiary in the Philippines.

Can my beneficiary in the Philippines call me abroad from their bayanWIRELESS/bayanPHONE landline?

No, IDD access from their bayanWIRELESS/bayanPHONE will not be activated. However, your chosen beneficiary in the Philippines may still call abroad by using a Prepaid Card.

How long does it take to process my application?

Applications are processed in two weeks.

Where can I check if my beneficiary's area is serviceable?

Please call our customer service at 1-888-315-3050 to inquire.

What if my chosen beneficiary is outside the Bayan coverage area?

If the area you are inquiring is not included in the list, we regret that you're not qualified for G3 Family Ties. However, we are continuously making efforts to expand our network. Please send your suggestions to custserv@g3telecom.com.

Who should I contact if I encounter a problem with my service?

Please call our customer service at 1-888-315-3050, or e-mail us at custserv@g3telecom.com.