G3 Mobile Frequently Asked Questions

What is the G3 SmartDialer and how does it work?

The G3 SmartDialer is a free mobile application that you can download to your smartphone. It allows you to make low rate long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs.

With just a click, the application dials your long distance number and launches the G3 service, where your call will then be routed to the G3 Network and allow you to save on expensive long distance charges from your cellular provider.

How do I download the SmartDialer application?

There are four easy ways you can download the G3 SmartDialer:

OPTION 1: From our G3 Telecom website: Download the application

OPTION 2: From your device-specific app store:

for Android

 

for BlackBerry

 

for iPhone

OPTION 3: By scanning the appropriate QR code:

for Android

 

for BlackBerry

 

for iPhone

OPTION 4: From our G3 mobile site: http://m.g3telecom.com

Who is the SmartDialer ideal for?

The SmartDialer is perfect for everyone who calls long distance from their smartphone. The application makes it very easy and convenient to make long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs. You can save on expensive long distance charges from your cellular provider with G3 Telecom's low long distance rates.

• Free to download
• No dialing of access numbers
• No contracts required
• Same low long distance rates 24/7
• No hidden fees

How is the SmartDialer different from the way I normally call long distance on my cell phone?

The G3 SmartDialer saves you the hassle of having to dial access numbers, PINs. With just a click, you can select a destination number directly from your contact list, address book, phone screen or email view. It's that simple. Plus, you avoid paying high long distance charges from your cell phone provider.

How do I download the application?

To download the G3 SmartDialer app to your Android mobile device or tablet, click here.

How do I dial my calls?

If this is your first time using the application, launch the G3 SmartDialer and enter your mobile number, e-mail, and PIN (if applicable). Click on Update Profile. Save changes and you are ready.

To start using the service, launch the G3 SmartDialer application, then select a contact from your contacts list, or enter the phone number you wish to call.

It's that easy! Start enjoying the lowest long distance rates offered only by G3!

Important Reminder:

When the SmartDialer app is dialing a destination number, users will not be able to hear a key tone as Android does not provide this feature. Although you will hear nothing during this process, the SmartDialer will be in fact dialing in the background.

How do I make sure all my long distance are routed through the G3 SmartDialer?

To ensure that you are using the G3 service every time you call long distance, always remember to launch the G3 SmartDialer app first before dialing or selecting a number from your contact list.

You should also be able to hear our automated voice prompt announce your account balance after you dial your long distance number.

How often do I need to update my profile?

You will only need to update your profile when you first use the application and whenever you travel outside your location.

When should I enter a PIN?

If you have a G3 SmartCard, you may enter the PIN found at the back of the card. This will let you use whatever minutes you have on the card instead of your regular G3 account (if you have one).

Leave this portion blank if you do not have a G3 SmartCard.

What is a Location ID?

By default, it is the first 7 digits of your mobile phone number including Country Code. The access number is based on your Location ID. If you change your Location ID and select 'Update Profile,' the access number will also change according to your new Location ID.

Change your Location ID whenever you travel outside your city or state to ensure that the access number(s) you will be using is local to your area.

For example, if you are traveling to Toronto, you can change your location ID to '1416567':

1416 - Country code + Toronto area code
567 - first three digits of your mobile number (or any 3-digit numbers will do)

Click on 'Update Profile' to edit your Location ID. After entering your new Location ID, click on 'Update Profile' again to retrieve your new local access numbers.

What is a Pause Code?

Pause codes are automated and carrier-specific codes that are used to instruct the receiving system to pause before entering the numbers that follow them in a dialing sequence. Most common pause codes are "p", "," (comma) and ";" (semicolon).

The majority of Android phones use "," (comma) to pause when dialing, but a few Androids use "p" (small p). If the SmartDialer should fail to dial any number, try changing the default Pause Code setting on the application. You may need to update the automated pause code to one that is specific or appropriate for your phone model.

Can I use the G3 SmartDialer on my Android tablet?

If your Android tablet has a data plan or Wi-Fi, you may be able to download and use the G3 app. Your 'Set Call Type' options will be limited to VoIP WiFi and VoIP Data. Click here to learn more about these call types.

What is a QR Code?

A QR Code (Quick Response Code) is a two-dimensional bar code specifically designed to be quickly and accurately read by low-resolution cameras on mobile devices. You can easily download the G3 SmartDialer to your device by doing the following:

• Launch any QRC reader.
• Hold your Android device up to the code and wait a few moments.
• Once taken to the G3 app product details page within Android Market, click to install.

How do I download the application?

To download the G3 SmartDialer app to your BlackBerry mobile device, click here.

How do I dial my calls?

If this is your first time using the application, launch the G3 SmartDialer and enter your mobile number, e-mail, and PIN (if applicable). Click on Update Profile. Save changes and you are ready.

To start using the service, launch the G3 SmartDialer application, then select a contact from your contacts list, or enter the phone number you wish to call.

It's that easy! Start enjoying the lowest long distance rates offered only by G3!

How do I make sure all my long distance are routed through the G3 SmartDialer?

To ensure that you are using the G3 service every time you call long distance, always remember to launch the G3 SmartDialer app first before dialing or selecting a number from your contact list.

You should also be able to hear our automated voice prompt announce your account balance after you dial your long distance number.

How often do I need to update my profile?

You will only need to update your profile when you first use the application and whenever you travel outside your location.

When should I enter a PIN?

If you have a G3 SmartCard, you may enter the PIN found at the back of the card. This will let you use whatever minutes you have on the card instead of your regular G3 account (if you have one).

Leave this portion blank if you do not have a G3 SmartCard.

What is a Location ID?

By default, it is the first 7 digits of your mobile phone number including Country Code. The access number is based on your Location ID. If you change your Location ID and select 'Update Profile,' the access number will also change according to your new Location ID.

Change your Location ID whenever you travel outside your city or state to ensure that the access number(s) you will be using is local to your area.

For example, if you are traveling to Toronto, you can change your location ID to '1416567':

1416 - Country code + Toronto area code
567 - first three digits of your mobile number (or any 3-digit numbers will do)

Click on 'Update Profile' to edit your Location ID. After entering your new Location ID, click on 'Update Profile' again to retrieve your new local access numbers.

What is a QR Code?

A QR Code (Quick Response Code) is a two-dimensional bar code specifically designed to be quickly and accurately read by low-resolution cameras on mobile devices. You can easily download the G3 SmartDialer to your device by doing the following:

• Launch the BB Messenger. Open the menu and find the option "Scan a Group Barcode" and click on "Continue."
• Hold your BlackBerry device up to the code and wait a few moments. Click "yes" when it asks you to proceed.
• Once taken to the G3 app product details page withinBlackBerry World, click to install.

How do I download the application?

To download the G3 SmartDialer app to your iPhone, iPad or iPod Touch, click here.

How do I dial my calls?

If this is your first time using the application, launch the G3 SmartDialer and enter your mobile number, e-mail, and PIN (if applicable). Click on Update Profile. Save changes and you are ready.

To start using the service, launch the G3 SmartDialer application, then select a contact from your contacts list, or enter the phone number you wish to call.

It's that easy! Start enjoying the lowest long distance rates offered only by G3!

Important Reminder:

You must RE-LAUNCH the G3 SmartDialer every time you make a call. After your call is completed using the G3 SmartDialer, the application will automatically exit. To place another long distance call, always remember to re-launch or restart the G3 SmartDialer to avoid high long distance charges from your cell phone provider.

How to identify if you are dialing within the G3 SmartDialer application (the keypad should contain the G3 logo):

How do I make sure all my long distance are routed through the G3 SmartDialer?

To ensure that you are using the G3 service every time you call long distance, always remember to launch the G3 SmartDialer app first before dialing or selecting a number from your contact list.

You should also be able to hear our automated voice prompt announce your account balance after you dial your long distance number.

Reminder:

You must RE-LAUNCH the G3 SmartDialer every time you make a call. After your call is completed using the G3 SmartDialer, the application will automatically exit. To place another long distance call, always remember to re-launch or restart the G3 SmartDialer to avoid high long distance charges from your cell phone provider.

How to identify if you are dialing within the G3 SmartDialer application (the keypad should contain the G3 logo):

How often do I need to update my profile?

You will only need to update your profile when you first use the application and whenever you travel outside your location.

When should I enter a PIN?

If you have a G3 SmartCard, you may enter the PIN found at the back of the card. This will let you use whatever minutes you have on the card instead of your regular G3 account (if you have one).

Leave this portion blank if you do not have a G3 SmartCard.

What is a Location ID?

By default, it is the first 7 digits of your mobile phone number including Country Code. The access number is based on your Location ID. If you change your Location ID and select 'Update Profile,' the access number will also change according to your new Location ID.

Change your Location ID whenever you travel outside your city or state to ensure that the access number(s) you will be using is local to your area.

For example, if you are traveling to Toronto, you can change your location ID to '1416567':

1416 - Country code + Toronto area code
567 - first three digits of your mobile number (or any 3-digit numbers will do)

Click on 'Update Profile' to edit your Location ID. After entering your new Location ID, click on 'Update Profile' again to retrieve your new local access numbers.

Can I use the G3 SmartDialer on my iPad or iPod Touch?

You can download and use the G3 app on the iPad (with WiFi and/or 3G) or iPod Touch (with WiFi). Your 'Set Call Type' options will be limited to VoIP Data and/or VoIP WiFi. Click here to learn more about these call types.

What is a QR Code?

A QR Code (Quick Response Code) is a two-dimensional bar code specifically designed to be quickly and accurately read by low-resolution cameras on mobile devices. You can easily download the G3 SmartDialer to your device by doing the following:

• Launch any QRC reader.
• Hold your iPhone device up to the code and wait a few moments.
• Once taken to the G3 app product details page within Apple App Store, click to install.